Getting a refund for delayed flights for Australians could soon get easier under new rights charter

Airline customers could receive full refunds and other assistance over cancelled or delayed flights under Australian law.

Crowds are seen at Sydney International Airport in Sydney, Thursday, November 14, 2024. Australians trying to fly home from Bali face delays after a volcanic eruption near Indonesia. (AAP Image/Steven Markham) NO ARCHIVING Source: AAP / STEVEN MARKHAM/AAPIMAGE

For many Australians, requesting a refund following a delayed or cancelled flight can be a difficult, challenging and frustrating process.